After a recent browser update from Microsoft, we identified an issue affecting some Windows devices using Microsoft Edge where webpages may load indefinitely. After investigation, we’ve determined that in certain cases the browser extension is not automatically starting, which prevents traffic from being processed as expected. Our Engineering team has been working on this throughout the day and is actively finalizing a fix. We expect to have an updated extension available soon. Once released, the update will be automatically pushed out, no action will be required on your end. We sincerely apologize for the disruption this may have caused and understand how impactful browser performance issues can be in a school environment. Please know this is our top priority, and we are moving as quickly as possible to resolve it fully. Thank you for your patience and for being a valued customer. We truly appreciate your partnership.
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We are aware of an issue affecting YouTube keyword scanning for users on the Securly browser extension. A recent change to the YouTube Search API introduced payload compression that the extension is currently unable to process, causing keyword scanning on YouTube to fail. What is affected: YouTube keyword scanning via the browser extension. Current status: Our engineering team is actively investigating and evaluating a fix. This is being treated as our highest priority and we will provide an update as soon as we have more information on timing and resolution.
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Thank you again for your patience. A fix has been implemented and Classcraft is now available for impacted users. Out of an abundance of caution, we will be monitoring this incident into the day tomorrow. If you experience any issues accessing Classcraft, please contact HMH Technical Support.
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